Frequently Asked Questions
I made an airport transfer reservation but I did not receive any e-mail ?
A booking confirmation (in pdf. file format) will be downloaded automatically to your device for you to double check and print, and a copy will be sent to your email address in case you need to access it again from a different device. Please check the e-mail confirmation has not gone to your junk / spam folder by accident. If you do not receive an e-mail you may contact us and we can resend it to you.
How can I make a transfer reservation ?
You can make a free reservation by using our quote form on the home page of our website. Please select your transfer requirements on the drop down menus and select whether you require a "one-way" or "return". Click "get a quote" to proceed to the vehicle selection page. The prices for your required transfers are located next to each vehicle type. To continue to the booking form please click "select" next to your preferred vehicle type. After entering all the required fields please press "Book" at the bottom of the page. A booking confirmation (in pdf. file format) will be downloaded automatically to your device for you to double check and print, and a copy will be sent to your email address in case you need to access it again from a different device.
I cannot see my hotel listed on the booking form ?
Unfortunately we cannot list every hotel in the area, the small number of hotels that we have listed are those that are not located in the town centres and therefore have a higher price (e.g. Marmaris Adakoy Hotel is located 25 minutes further than Marmaris centre). For centrally located hotels please select the town / resort on the drop down menu and state your hotel name on the booking form. For example if your hotel is located in Marmaris please select "Marmaris" on the drop down menu, you will then be required to enter the hotel name (e.g. Blue Bay Platinum Hotel) in the drop-off / pick-up point box on the booking form.
Where will we meet with our driver at the airport ?
DALAMAN INTERNATIONAL ARRIVALS - Upon your arrival at Dalaman airport, our airport representative or your driver will be waiting outside the arrival terminal exit doors in a prominent position with a sign board displaying your name. If you are unable to locate our representative or driver please contact us via phone (our telephone numbers are on the bottom of your email confirmation or on the "Contact us" page of our website). If your flight is delayed, the driver will be aware of this before he is dispatched to collect you. Once you have met with our airport representative and your driver you will be directed to your vehicle, and then be driven in comfort and safety to your holiday destination. DALAMAN DOMESTIC ARRIVALS - Domestic terminal is closed for refurbishment. All flights arrive to / depart from the international terminal. Please see above for instructions on how to meet with your driver. AIRPORTS OTHER THAN DALAMAN (Antalya, Izmir, Bodrum) - Your driver will be waiting outside the arrival terminal building with a sign board displaying your name. If your flight is delayed, the driver will be aware of this before he is dispatched to collect you.
Are your airport transfer prices for per person or per vehicle ?
How do you accept payments ?
The driver will take full payment for the reservation in cash on arrival at your destination and will issue you with a receipt. If a return transfer has been booked, the full payment for both journeys must be paid upon your arrival, the driver will issue you with a receipt and he will re-confirm your departure details at this time. We are able to accept British Pounds £, Euros €, US Dollars $, and of course Turkish Liras ₺. Please note that when paying in British pound sterling £, we are only able to accept notes issued by the Bank of England, we are not able to accept notes issued in Scotland, Northern Ireland, Isle of Man, the Channel Islands, or Gibraltar. Although these notes are legal currency throughout the whole United Kingdom, they are not legal currency abroad and unfortunately the banks in Turkey do not accept them.
Which currencies do you accept ?
We are able to accept British Pounds £, Euros €, US Dollars $, and of course Turkish Liras ₺.
Are your airport transfer prices all inclusive ?
All our transfer prices include taxes, parking fees, fuel, and insurance. There are no hidden charges.
Do you accept Scottish / Northern Irish / Isle of Man / Channel Island / Gibraltar pound sterling notes?
No we are unable to accept Scottish / Northern Irish / Isle of Man / Gibraltar notes. We are only able to accept notes issued by the Bank of England, we are not able to accept notes issued in Scotland, Northern Ireland, Isle of Man, the Channel Islands, or Gibraltar. Although these notes are legal currency throughout the whole United Kingdom, they are not legal currency abroad and unfortunately the banks in Turkey do not accept them.
Do I have to pay a deposit at the time of booking ?
You do not have to pay a deposit. Our reservation service is free.
How do you keep your prices low ?
We own our fleet and therefore can keep our prices competitive as we do not rent the vehicles we use to provide your transfers. This also means there is no middle man or commission added to the cost you pay.
Is this a direct airport transfer service ?
We do not make any stops on your journey from the airport to your holiday resort nor on your journey back to the airport, unless you require us to (e.g. smoking break, restroom stop).
Do I have to share a vehicle with others ?
We only arrange private airport transfers for your group / booking. You may request to combine bookings if you wish.
I would like to book a minibus but we are only 2 passengers. How do I book this ?
On the website you are given the option to select the vehicle type which you prefer / which is suitable for your requirements. The price you pay is per vehicle, not per passenger.
Is it possible to book a "Resort to Airport" transfer ?
Yes this is no problem. On the website please select the "pick-up" as your starting point (i.e Marmaris) and the "drop-off" as the relevent airport.
Is it possible to drink alcohol inside the transfer vehicle ?
We would like our customers to feel relaxed and comfortable so feel free to consume any drinks during the transfer. We only ask our guests to please keep in mind that your driver will be concentrating on the road.
Is it possible to smoke in the vehicle ?
Unfortunately not as other customers using our transfer vehicles after you may not appreciate the smell of cigarette smoke. Our drivers can stop for a "comfort break" any time you like at the next available safe stopping point on your journey, please feel free to ask your driver.
If I book a private transfer am I guaranteed a vehicle with air conditioning on both journeys ?
Yes all our vehicles have air conditioning fitted as standard.
On the booking form it asks for my mobile phone number but I do not take my mobile phone on holiday with me, will this stop me from making a booking ?
No, this will not prevent you from making a booking but we would prefer to have a contact number for you in case of emergency or in the unlikely event of a change to your transfer (e.g. flight delays, lost luggage, road works).
Will the vehicle type that I book be the vehicle type that I receive for my pick-up?
Whilst we strive to ensure that the vehicle type dispatched corresponds with the vehicle type booked, there may be occasions where we may have to substitute the vehicle. We will always send an upgrade / larger vehicle (or two vehicles) to ensure that there are sufficient seats for your group. Such unforeseen reasons for a replacement vehicle being dispatched are: vehicle breakdown, flight delays / flight diversions, last minute changes made by the customer, emergency situations (such as road closures, vehicle damaged in a road accident, illness of driver / customers). We will not change the vehicle type booked unless absolutely necessary, and where possible we will inform you in advance by email or SMS.
Do you do private resort to resort transfers i.e. Marmaris to Fethiye ?
Yes, we are able to provide this service. On our website please select the "pick-up" as your starting point and "drop-off" as your destination. Our system only allows resort to resort transfers to be booked as one-way, if you require a return journey please make a second booking in reverse.
Do you provide transfers to / from private addresses ?
Yes of course. Please just select the town / area the address is situated in and state the full address in the "drop-off / pick-up point" box on the booking form. If you have the exact Google map location we would be grateful if you could provide us with this in advance of your arrival.
Do we have to call you 48 hours before to reconfirm our departure pick-up time back to the airport ?
No, your transfer is confirmed when it is booked and the pick-up time is stated on the booking confirmation that is emailed to you. Many other companies require you to call them to request your pick-up time 48 hours before your departure date, but there is no need to call us to reconfirm this as we provide your pick-up information at the time of booking. Please note that pick-up times may be +/- 15 minutes from the scheduled time given on your email confirmation.
I need a last minute transfer. Should I make a reservation on your website or call you ?
You can make your free reservation online 24 hours a day but please be aware that we still need to dispatch your vehicle manually, if you make your booking in the early hours of the morning / late at night there may not be anyone in the office to dispatch a driver to you immediately. Please give us at least 4 hours notice to arrange your transfer(s) from / to the airport. For extremely last minute transfers (under 4 hours notice), or for bookings made during the night for a morning pick-up please call us for an immediate availability check and re-confirmation (our contact numbers are available 24/7).
Do you provide child / baby seats and do they cost extra ?
Yes we are able to provide universal baby / child seats at no extra charge. Our universal seats are suitable from 6 months to 12 years (9kg to 36kg), there are several removable pieces to allow the seat to be configured to suit each age group. Unfortunately only the first reserved seat is guaranteed, any additional seats are on a "request only" basis. Whilst we always try our utmost to provide all reserved seats on the booking, each vehicle is assigned one seat only and additional seats are shared out between our vehicles. We are only able to guarantee the first reserved baby / child seat for several reasons; last minute operational changes caused by flight delays out of our control, luggage space / seat requirements of the vehicle or previous customers, high season demand for baby / child seats, previous customer may have damaged / soiled the seat etc. We are not able to provide group 0 seats (0 to 6 months), customers are welcome to bring their own. Drivers do not take responsibility to arrange the universal seat in to the required configuration, it is the customer's responsibility to configure the provided seat to their child's age group.
Can you accommodate foldable manual wheelchairs / foldable prams / small electric scooters ?
Yes we can. Please advise us if you are bringing a foldable manual wheelchair or pram in the "Additional requests" box on the booking form. If you are travelling with a small foldable electric mobility scooter our VW Transporter minibuses or Mercedes Sprinter minibuses will be the best vehicles suited to your requirements (size of vehicle required is dependent on your passenger number and luggage). During the booking process, please advise of the dimensions of your electric mobility scooter in the "Additional requests" box. Please feel free to contact us to discuss your requirements further.
Can you accommodate myself and my pets on the transfer ?
Yes, you may take your pets in the vehicle with you as long as they are in their transportation cages / carriers.
Are there any price differences for day or night transfers ?
All our prices are the same regardless of whether the transfer is during the day or at night.
I need a transfer to / from Marmaris. Do I choose "Marmaris" or one of the Marmaris marinas ?
Please choose "Marmaris" for any transfers to / from Marmaris centre, the marinas are located on the outskirts of Marmaris and have different prices.
My accommodation has now changed since I booked my transfer / since I arrived in resort. Can I change my drop-off / pick-up point ?
Yes you can. To amend the details of your reservation please contact us by email, on our live chat system on our website, or call us to advise of the changes to be made to your reservation. There will be no extra charges for amendments to your transfer unless the distance to airport / resort changes dramatically.
Do I have insurance for my airport transfer ?
Fully comprehensive transfer and vehicle insurance is included in the price.
My flight is delayed from / to Turkey. What should I do ?
We always check the progress of your flight online before your vehicle is dispatched to meet you at the airport, but we are grateful if you are able to advise us of any significant delays. The Turkish airports do not always update their flight information until the flight has departed from the country of origin and is in the air, any early indication of the length of delay from yourselves is appreciated. We will not charge extra for any changes to your transfer caused by delays to your flights. If your flight is delayed on your departure journey the check-in desks will still close at the usual time, we are unable to pick you up any later than the pre-arranged pick-up time as you may be late and then refused to check-in.
My flight details have been changed, what should I do ?
Please contact us and we will amend your booking free of charge. You may email us, use our live chat system on our website, or call us to advise of the changes to be made to your reservation.
Is it possible to drop-off / pick-up at more than one place ?
Yes this is possible as long as the drop-off / pick-up point is in the same general area so we can plan your journey (e.g. a drop-off in Marmaris and a drop-off in Icmeler). The price would be based on the furthest drop-off / pick-up point (e.g. the distance from Dalaman Airport to Icmeler is greater than to Marmaris).
We are separate parties arriving on separate flights but we would like to combine our transfer. Is this possible ?
Yes, this is possible. If you wish to wait for friends / family who are landing at a similar time to you then we can accommodate this. We can also drop off at more than one place if necessary if they are in the same area (e.g. Marmaris and Icmeler). The price is per vehicle not per passenger, so you would not pay any extra for this. The total price would be based on the furthest drop-off / pick-up point. You may add this information to the "Additional Requests" box on the booking form, please also advise of each individual flight number so that we can monitor the progress of each flight. You must also inform us of your wishes in the event of flight delay, i.e. if you wish us to wait for the delayed flight or not.
How can I cancel my airport transfer reservation ?
You may email us, use our live chat system on our website, or call us to advise of the cancellation of your reservation. Cancellation is free, we just ask that you give us sufficient notice to avoid disruption to our operation and to our other customers.
I see that your minibuses have televisions fitted. Are we able to watch this in English? and could we bring our own DVD for our children ?
Yes, all of our entertainment is in English. Our televisions use USB drives which are pre-loaded with movies, cartoons and music, unfortunately they are unable to play DVD’s.
What safety practices do you have in place ?
Our vehicle fleet is monitored by a live GPS tracking system, this system enables us to assist the drivers with their pick-up / drop-off locations, speed monitoring, pick-up and drop-off time records, and assists our general logistical operation. Our vehicles are also fitted with dash and rear view cameras, and CCTV inside the vehicles. The use of cameras is used to protect both our drivers' and passengers' safety, our camera systems do not have the facility to capture any audio.