Frequently Asked Questions

1. I made an airport transfer reservation but I did not receive any e-mail ?

Please check your junk mail box if you do not receive an email immediately. Contact us ASAP if you do not receive this email confirmation. You can also view your booking online by logging into the My Booking page.

2. How can I make a transfer reservation ?

You can make your free reservation by using our quote form at the top of the home page of our website. Please select your transfer requirements on the drop down menus to display the price. To continue to the booking form please press "Book now". After entering all the required fields please press "Confirm my booking", you will then be sent an email confirmation immediately.

3. I cannot see my hotel listed on the booking form ?

Unfortunately we cannot list every hotel in the area, the small number of hotels that we have listed are those that are not located in the town centres and therefore have a different price. Please just select the town / area that your hotel is situated in and state your hotel name on the booking form. For example if your hotel is located in Marmaris please select "Marmaris (any hotel)" on the drop down menu, you will then be required to enter the hotel name in the "drop off / pick up point" box on the booking form.

4. How can we meet at the airport ?

Your driver will await your arrival at the airport “Individual Meeting Area” with a greeting sign displaying your name. If your flight is delayed, the driver will be aware of this before he is dispatched to collect you. Once you have met with the driver you will be directed to our vehicle and be driven in comfort and safety to your holiday destination.

5. Are your airport transfer prices for per person or per vehicle ?

Per vehicle.

6. How do you accept payments ?

We accept payment on arrival to our driver. We are only able to accept cash. If a return transfer has been booked, the full payment for both journeys must be paid on arrival.

7. Which currency do you accept ?

We accept payments only with £ British Pound, € Euro, $ US Dollar or Turkish Lira.

8. Are your airport transfer prices all inclusive ?

All our transfer prices include taxes, parking fees, fuel, and insurance. There are no hidden charges.

9. Do I have to pay a deposit at the time of booking ?

You do not have to pay a deposit. Our reservation service is free.

10. Will it be cheaper for me to book a return transfer instead of two one way transfers ?

Yes. If a return transfer is booked there is a discount applied automatically on the quote.

11. How do you keep your prices low ?

We own our fleet and therefore can keep our prices competitive as we do not rent the vehicles we use to provide your transfers. This also means there is no middle man or commission added to the cost you pay.

12. Is this a direct airport transfer service ?

We do not make any stops on your journey from the airport to your holiday resort, unless you require us to.

13. Do I have to share a vehicle with others ?

We only arrange private airport transfers for your group / booking. You may request to combine bookings if you wish.

14. I would like to book a Mercedes Vito but we are only 2 passengers. How do I book this ?

On the quote form you are given the option to select the vehicle type which you prefer / which is suitable for your requirements. The price you pay is per vehicle. In the "Additional Requests" box you may state that there are only 2 passengers but this is not compulsory.

15. Is it possible to book a "Resort to Airport" transfer ?

Yes this is no problem. On the quote form please change the first drop down box to "Resort >Airport".

16. Is it possible to drink alcohol inside the transfer vehicle ?

We would like our customers to feel relaxed and comfortable so feel free to consume any drinks during the transfer. We only ask our guests to please keep in mind that your driver will be concentrating on the road.

17. Is it possible to smoke in the car ?

Unfortunately not as other customers using our transfer vehicles after you may not appreciate the smell of cigarette smoke. Our drivers can stop for a "comfort break" any time you like at the next available safe stopping point on your journey, please feel free to ask your driver.

18. If I book a private transfer am I guaranteed a vehicle with air conditioning on both journeys ?

Yes all our vehicles have air conditioning fitted as standard.

19. On the booking form it asks for my mobile phone number but I do not take my mobile phone on holiday with me, will this stop me from making a booking ?

No, this will not prevent you from making a booking but we would prefer to have a contact number for you in case of emergency or in the unlikely event of a change to your transfer (e.g. flight delays, lost luggage, road works).

20. I see that your Mercedes Vito minibuses have televisions in them. Are we able to watch this in English? and could we bring our own DVD for our children ?

Yes, all of our entertainment is in English. Our televisions use USB drives which are loaded with movies, unfortunately we are unable to play DVD’s.

21. Do you do private resort to resort transfers i.e. Marmaris to Fethiye ?

Yes, we are able to provide this service. Please change the transfer type to "Resort > Resort" on the quote form at the top of the home page.

22. Do you provide transfers to / from private addresses ?

Yes of course. Please just select the town / area the address is situated in and state the full address in the "drop off / pick up point" box on the booking form.

23. Do we have to call you 48 hours before to confirm our departure transfer ?

No, your transfer is confirmed when it is booked and the pick up time is stated on the booking confirmation that is emailed to you. Many other companies require you to call them to request your pick up time 48 hours before your departure date. There is no need to call us to confirm this as we provide your pick up information at the time of booking.

24. Do I have insurance for my airport transfer ?

Fully comprehensive transfer insurance is included in the price.

25. Do you have child, baby seat(s) and do they cost extra ?

We have baby seats (0-2 years) and child booster seats (3 - 11 years) available at no extra cost.

26. Can you accommodate foldable manual wheelchairs / foldable prams / small electric scooters ?

Yes we can. Please advise us if you are bringing a foldable manual wheelchair or pram in the 'Additional requests' box on the booking form. If you are travelling with a small foldable electric mobility scooter our Mercedes Vito minibuses will be the best vehicle suited to your requirements. Please select 'Mercedes Vito (up to 7 passengers)' on the quote form on the top of the home page. In the 'Additional requests' box please advise of the dimensions of your electric mobility scooter, if we believe that there may be an issue with the space available in the vehicle we will contact you to discuss your requirements further.

27. Can you accommodate myself and my pets on the transfer ?

Yes, you may take your pets in the vehicle with you as long as they are in their transportation cages / carriers.

28. Are there any price differences for day or night transfers ?

All our prices are the same regardless of whether the transfer is during the day or at night.

29. I need a transfer to / from Marmaris. Do I choose "Marmaris" or "Marmaris Resort Hotel" ?

Please choose "Marmaris (any hotel)" for any transfers to / from Marmaris. Only choose "Marmaris Resort Hotel" if you are staying in the hotel of the same name which is located in Hisaronu village (20 km further than Marmaris).

30. My accommodation has now changed since I booked my transfer / since I arrived in resort. Can I change my drop off / pick up point ?

Yes you can. To amend the details of your reservation please contact us by email, on our live chat system on our website, or call us to advise of the changes to be made to your reservation. There will be no extra charges for amendments to your transfer unless the distance to airport / resort changes dramatically.

31. I have a flight tomorrow. Should I make a reservation on your website or call you ?

You can make your free reservation online 24 hours a day. We can arrange your transfer(s) from / to the airport as long as you contact us at least 4 hours before your flight. For last minute transfers (same day) please call us or use our live chat system on our website for immediate confirmation.

32. My flight is delayed from / to Turkey. What should I do ?

We always check the progress of your flight online before your car is dispatched so your driver is always there to meet you with a greeting sign displaying your name. We will not charge extra for any changes to your transfer caused by delays to your flights.

33. My flight details have been changed, what should I do ?

Please contact us and we will amend your booking free of charge. You may email us, use our live chat system on our website, or call us to advise of the changes to be made to your reservation.

34. Is it possible to drop off / pick up at more than one place ?

Yes this is possible as long as the drop off / pick up point is in the same general area so we can plan your journey (e.g. a drop off in Marmaris and a drop off in Icmeler). The price would be based on the furthest drop off / pick up point (e.g. the distance from Dalaman Airport to Icmeler is greater than to Marmaris).

35. We are separate parties arriving on separate flights but we would like to combine our transfer. Is this possible ?

Yes, this is possible. If you wish to wait for friends / family who are landing at a similar time to you then we can accommodate this. We can also drop off at more than one place if necessary if they are in the same area (e.g. Marmaris and Icmeler). The price is per vehicle not per passenger, so you would not pay any extra for this. The total price would be based on the furthest drop off / pick up point. You may add this information to the "Additional Requests" box on the booking form, please also advise of each individual flight number so that we can monitor the progress of each flight.

36. How can I cancel my airport transfer reservation ?

You may email us, use our live chat system on our website, or call us to advise of the cancellation of your reservation.